Frequently Asked Questions
Which package did I sign up for?
No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.
Can I switch membership types?
You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. You will need to switch before the cut-off of the next delivery, to ensure that you will be charged and receive the appropriate package.
What wines will be in my shipment?
We select the wines in each package’s shipment based on seasonality and the winemaker’s picks.
Can I choose the wines for my shipment?
The wines are chosen by our wine maker prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!
When will the next package be shipped?
We ship packages in March, June, September and December. The cut-off to receive the next delivery, is the last day of the previous month. For example, to receive September’s package, you must purchase before the end of day August 31st.
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. You can let us know, and we can also delay your package for you.
Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
Can I add more wine to my package?
Of course, just visit the Store and select which wines you would like to order.
When will my credit card be charged?
Credit cards will be processed prior to the cut-off for the next shipment. We process before the cut-off to allow time for any credit card updates to take place, ensuring our members do not miss out on the next delivery. You can update your credit card information at anytime by logging into your secure account.
Can the courier leave my wine on my porch?
No. At no time can your wine be left unattended and unsigned for by someone over the age of majority in your province.